• How to order
• Product payment, prices and postage
• Service guarantee

How to order

To place an order for a map, publication or digital data package, please contact our Sales Centre, quoting the product number if known.

The Geoscience Australia Sales Centre

Topographic map suppliers

For your convenience, NATMAP topographic maps are also available from selected retailers and wholesalers across Australia and overseas.

• Topographic map retailers in your area
• Topographic map wholesalers in your area

Ordering aerial photography

• Ordering aerial photography through United Photo and Graphic Services (UPGS)

Ordering satellite imagery

• ACRES satellite imagery products and services

For all enquires regarding satellite imagery, please contact ACRES Customer Services:
Address: Cnr Jerrabomberra Ave & Hindmarsh Drive, Symonston, ACT 2609, Australia
Opening hours: 8.30am - 5pm weekdays
Telephone: (02) 6249 9779
After hours emergencies only (mobile): 0413 021 022
Fax: (02) 6249 9938
Email: acres@ga.gov.au

Product payment, prices and postage

Payment details and GST

• We require pre-payment of all orders by credit card, cheque or direct credit.
• We accept Bankcard, Mastercard or Visa.
• If you are paying by cheque or direct credit, please contact the Sales Centre first to confirm pricing.
• Overseas clients please make out cheques in Australian dollars.
• Company purchase orders accepted.
• All product pricing includes 10% Goods & Services Tax (GST).
• GST is not applicable to orders sent to overseas customers.

Product prices/licence fees

• Printed and digital maps price list
• ACRES satellite data price list
• Aerial photography price list [PDF 43KB]
• Digital data licence fees - mapping and satellite products

Postage and handling charges

Price by weight and location [PDF 27KB] - Indicative pricing only.

Service guarantee

Geoscience Australia is committed to providing the best possible service. We intend to continually improve these standards in response to customer requirements and ongoing feedback. We make the following quality and timeliness commitments regarding our services:

• 95% of public orders will be dispatched within three working days from receipt of order
• 95% of orders with products that are produced as 'Print on Demand' will be dispatched within seven working days from receipt of order
• 95% of orders placed by Retail network partners through the online ordering facility will be dispatched within two working days.

Where we become aware that we fail to meet the service standards specified above for your product, we will contact you and advise of any changes.